LEGAL REFERENCE

How jj 111 Handles Your Personal Data

A privacy policy is the written record of what jj 111 does with the details you hand us — your name, mobile number, wallet reference and sign-in logs...

Account details onlyWallet references maskedNothing sold to advertisersDeletion on request

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The Data We Hold And Why

We collect the minimum needed to run your account safely: your name, date of birth, mobile number and email, the wallet reference tied to your transactions, plus device type, IP address and sign-in times. We use this to confirm who you are, to settle payouts to the right wallet, and to spot unusual activity before it reaches your balance. Where local law

permits, we may also store identity documents you send for verification. Account records stay for as long as your account is open and for a set period afterwards, because audit and tax rules in supported regions require it. We do not sell your details and we do not pass them to advertisers. Ask us for a copy of what we hold, or

ask us to close the account and erase it where the law allows, and we will walk you through each step.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

ASK US DIRECTLY

Reaching The Team About Your Data

Privacy questions should never sit unanswered. Our support desk runs daily, and you can raise a data request, a correction or a...

HANDLING EVERY REQUEST

Checks Behind Every Privacy Request

Every privacy request passes through the same steps before anything changes on your account. We confirm your identity, log the request with a timestamp, and only then act...

Identity Confirmation

Before we share or delete anything, we verify you through the mobile number and email linked to your account. This...

Timestamped Log

Each request gets a reference number and a timestamp. Quote either one in a follow-up message and we pull the...

Limited Staff Access

Only the accounts and compliance staff who need your file can open it. Access is role-based, and every look-up is...

Encrypted Storage

Your details sit on encrypted servers, and wallet references from JazzCash, Easypaisa, SadaPay and Raast are held in a form...

Retention Schedule

We hold records while your account is live and for the audit window that supported regions require afterwards, then remove...

Plain-Language Replies

When we answer a privacy question we write it in everyday English, not legal shorthand. If something reads oddly, reply...

How This Policy Matches Our Other Pages

The promises on this page are the same ones you meet across the rest of jj 111. Our terms, wallet pages and account help describe the same data...

Same Wallet Rules

Our wallet pages describe JazzCash, Easypaisa, SadaPay and Raast settlements. This policy explains the records those settlements create and how long we keep them.

Same Support Channels

The chat, email and WhatsApp routes listed on our help pages are the ones you use for privacy asks. No separate queue, no hidden form.

Same Retention Windows

Where our terms mention record-keeping, this page adds the detail: what is stored, for how long, and what happens when that window closes.

Same Verification Steps

The account checks you meet when you sign in are the same checks we run before releasing stored details. One process, described from two angles.

Same Device Rules

Our sign-in and device guidance covers session logs and IP records. Here we explain why those logs exist and who is allowed to read them.

No Contradictions

If wording on another jj 111 page ever clashes with this one, the stricter protection for your data is the version we apply to your account.

Updates In One Place

When we change how details are handled, we edit this page and show the new date, so the rest of the site stays aligned with what you read here.

Visible Elements That Define Our Policy

This page is built to be checked quickly. Short headings, a chip row naming every wallet we work with, and answer blocks covering the questions we...

Date Line Up Front

The date line at the head of this page shows when the policy last changed, so you can tell at a glance whether anything shifted since your earlier visit.

Wallet Chip Row

JazzCash, Easypaisa, SadaPay, NayaPay and Raast appear as chips, making it obvious which transaction records this policy governs for Pakistan accounts.

Question Blocks

Six common questions sit near the bottom in a fixed format, so you can jump straight to the answer you came for instead of reading the whole page.

Plain Headings

Every section carries a short uppercase label. That makes the page easy to skim on a phone and simple to find the part about stored data.

Contact Shortcuts

Chat, email and WhatsApp routes are listed together, so a privacy question turns into a message in two taps rather than a search through page footers.

No Advert Blocks

You will not find promo panels breaking up this text. The page stays focused on how your details are collected, used and eventually removed.

Honest Answers About Your Details

Your name, date of birth, mobile number and email, plus the wallet reference for any JazzCash or Easypaisa transfer you make and the basic device logs from your sign-ins.

We share only what is needed with wallet providers and, where local law requires it, with authorities that ask. We do not hand your details to advertisers or data brokers.

Message our support desk from your registered email or through the in-app chat. We confirm your identity, then send a summary of the stored details within a few working days.

Yes. Ask us to close the account and we erase what we can. A small set of transaction records remains for the audit window that supported regions require, then goes.

Transaction records are held while your account is open and for the audit period afterwards. The rest of your profile is removed once your request clears and that window ends.

Use the in-app session lock and sign out when you finish. Our logs show every sign-in, so if a device you do not recognise appears, tell support and we lock the account.